We are seeking a highly detail-oriented Salesforce Operations & Data Quality Specialist to support the integrity, accuracy, and scalability of our licensing and renewal operations. This role will serve as the operational owner for data quality monitoring, exception management, account maintenance, and customer record cleanup across Salesforce and Atlassian PPC systems.
Responsibilities
Monitor Salesforce error queues and exception-tracking objects.
Review and triage data-related issues impacting renewals and licensing processes.
Perform manual data corrections to ensure record accuracy and completeness.
Identify and remediate duplicate, missing, incomplete, and mismatched renewal records.
Maintain account alias mappings for customer-name variations and account matching.
Manage customer and billing-profile cleanup efforts across all Cprime accounts within Atlassian PPC.
Escalate confirmed system defects and complex issues to the Licensing Technical team with explicit documentation.
Report on recurring issues, data cleanup progress, trends, and operational metrics.
Recommend process improvements that increase data accuracy and reduce manual effort.
Required Skills & Qualifications
1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Data Quality, Business Operations, or a related field.
Experience working with Salesforce data management, reporting, and record maintenance.
Solid analytical and problem-solving skills.
Excellent attention to detail and organizational skills.
Robust written and verbal communication skills.
Track record of building executive-level relationships and influencing multiple stakeholders across business and technology organizations.
Excellent presentation, communication, and executive facilitation skills.
Preferred Skills
Experience supporting SaaS, licensing, subscription, or renewal operations.
Familiarity with Atlassian products and licensing environments.
Salesforce Administrator certification or equivalent experience.