Roles and Responsibilities
Manage a team of customer support agents to achieve daily targets and goals.
Conduct regular performance reviews, provide feedback, and coach team members to improve their skills and productivity.
Develop strategies to reduce shrinkage and attrition rates within the team.
Ensure effective communication with customers through various channels (phone calls, emails, chats).
Monitor key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.
📌 Walk In Team Lead Gurugram (India)
🏢 Aye Finance
📍 India
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