This walk-in is only for freshers (2025&2026) pass-outs!
Responsibilities:
Answers inquiries by clarifying desired information; researching, locating and providing information.
Determines requirements by working with customers
Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
Fulfills request by clarifying desired information, completing transaction, forwarding request
Gross Sell / Outcalls to customers
Competencies:
Transparent communication (English/Hindi); vernacular advantage
Empathy, patience, problem solving
Attention to detail and process discipline
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Agent should be able to communicate in English, Hindi
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive.