We are looking for a customer-focused Customer Success Manager to ensure clients achieve maximum value from our products and services. The ideal candidate will own the post-sales customer journey, drive product adoption, build robust client relationships, and improve customer retention. Willingness to work in US/UK shifts is preferred.

Responsibilities
Manage customer onboarding and ensure a smooth transition from the Sales team.
Build and maintain robust relationships with customers as their primary point of contact.
Drive product adoption through training, regular check-ins, and business reviews.
Monitor customer health, address concerns proactively, and minimize churn.
Collaborate with Sales, Product, and Support teams to resolve customer issues.




Manage renewals and identify upsell and cross-sell opportunities.
Maintain customer records in CRM and track key customer success metrics.

Requirements
Bachelor’s degree in business, Marketing, Engineering, or a related field.
3–5 years of experience in Customer Success, Account Management, or Client Relationship Management.
Excellent communication and relationship management skills.
Experience with CRM tools such as Salesforce, HubSpot, or Zoho CRM.
Solid problem-solving and organizational skills.
Experience in SaaS or IT Services is preferred.
Willingness to work in US/UK shifts.

📌 Customer Success Manager Kochi
🏢 NEXGEN
📍 Kochi