30 Jul
|
Important Group
|
Chennai
30 Jul
Important Group
Chennai
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints regarding product or other issues.
Processing orders requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
📌 Call Center Executive Chennai
🏢 Important Group
📍 Chennai