Role: Oversee and manage BPO operations, ensuring effective service delivery, client satisfaction, and team performance.
Responsibilities:
Lead and develop the BPO team, handling recruitment, training, and performance management.
Establish and optimize operational strategies to meet client needs and internal goals.
Build strong client relationships, addressing inquiries and identifying improvement opportunities.
Streamline processes, reduce costs, and maintain high service quality and compliance.
Analyze performance metrics, prepare reports, and present insights to senior management.
Foster a collaborative work setting and provide continuous coaching to the team.
Requirements:
Bachelor's degree in Business Management or related field.
Proven BPO operations management experience with a focus on leadership and service delivery.
In-depth understanding of BPO processes and industry trends.
Solid communication, analytical, and organizational skills.
Proficiency in project management tools and software.
Ability to drive data-driven decisions and ensure data security and compliance.
Join us as a BPO Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
5 Days Working
06:30 PM IST to 03:30 AM IST from April to October
07:30 PM IST to 04:30 AM IST from November