Job Description:

Key Responsibilities:

Client Onboarding & Documentation
Collect, verify, and manage required documents for current client onboarding.
Ensure compliance with company policies and industry regulations.
Streamline the onboarding process for a seamless client experience.

Payment Gateway Verification
Oversee the verification and approval process for secure payment gateways.
Coordinate with financial institutions and internal teams for smooth transactions.
Ensure compliance with security and regulatory requirements.

Training & Support
Conduct training sessions for retail jewellers on using the app and dashboard effectively.
Provide detailed walkthroughs, troubleshooting assistance, and feature explanations.
Develop user-friendly training materials to enhance client understanding.

Query Resolution
Act as the primary point of contact for client inquiries and concerns.
Provide timely and effective solutions to operational or technical issues.
Work with internal teams to address escalated concerns and ensure client satisfaction.

Report Management
Generate, analyse, and send download reports to clients.
Track app usage, performance metrics,



and provide insights for improvement.
Maintain accurate records and documentation for reporting purposes.
Client Communication & Relationship Management
Maintain consistent and professional communication with clients.
Gather feedback, address concerns, and ensure a high level of customer satisfaction.
Build long-term relationships to support business growth and retention.

Operational Process Oversight
Monitor and optimize operational workflows to improve efficiency.
Identify areas for process enhancement and implement best practices.
Collaborate with cross-functional teams to align operations with business goals.

Qualifications & Skills:
Bachelor’s degree in Business Administration, Operations Management, or a related field.
1+ years of experience in operations, client management, or a similar role.
Robust organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to multitask and work in a fast-paced workplace.
Proficiency in CRM tools, MS Office, and data management systems.

📌 Operations Executive Thane
🏢 DC Consultants
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