Dear Candidate, Urgent Requirement For Customer
Service Associate Job description : • Explain the Service Desk procedures and
processes to users. • Ensure prompt and effective customer service
is provided to users. • Offer software support as necessary. • Monitor call handling timing. • Respond to emails and incoming calls and
solve queries. • Solve various technical escalated issues
single handedly. • Take an overview of service desk calls,
response times and customer satisfaction. • Understand and assist in compliance with
software license requirements. • Develop an effective and quick complaint
handling process.