Role Overview:
Key Responsibilities – Service Engineer • Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications.
• Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions.
• Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.
• Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.
• Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.).
• Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.
• Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required.
• Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis.




• Ensure proper documentation of service history, spare parts usage, and customer feedback.
• Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.
• Follow up on pending parts and ensure minimal delay in service delivery.
• Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices.
• Build and maintain solid relationships with clients to ensure high levels of customer satisfaction.
• Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.
• Escalate critical issues to senior management or technical teams when required.
• Adhere to safety standards and protocols while handling equipment, especially refrigeration systems and electrical components.
• Ensure compliance with company policies and industry regulations.
• Support installation and service activities across multiple locations, including travel when required.

📌 Service Engineer Chiller Gurugram
🏢 r3 Consultant
📍 Gurugram