Job Description.
Oversee the installation and maintenance of software applications in order to streamline business operations. Optimizing software application performance, installing updates
As an Administrator, you should be able to handle first point escalation for all technical and process issues.
Should be able to analyze the issue and revert with workaround and fix the issue
Ensure proper analysis and quick resolution for the issues reported. Plan and schedule Changes, Coordinating with different stakeholders.
Perform Trend analysis,
identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination.
Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation/reviews on need basis for recent projects. Training of recent team members.
Able to work on Knowledge acquisition and updates to related documents