Key responsibilities
Pre-sales technical support:
Provide technical assistance and product education to the sales team and prospective clients during the sales cycle.
Client needs assessment:
Work with clients to understand their technical and business requirements to identify potential solutions.
Solution development:
Design and propose customized technical solutions that meet client needs and align with the company's products and services.
Product demonstrations:
Conduct engaging and informative presentations and demonstrations of products to showcase their value and functionality.
Technical documentation and proposals:
Prepare technical documentation, sales materials, and detailed proposals, including cost analysis and contract terms.
Sales collaboration:
Work closely with sales executives to support strategic deals and help close sales.
Post-sales support:
Provide ongoing support after a sale, including training clients, troubleshooting issues, and ensuring customer satisfaction.
Product feedback:
Act as a liaison between customers and the product development team, relaying client feedback to inform product improvements and recent features.
Relationship management:
Build and maintain solid, long-term relationships with clients to foster trust and loyalty.