Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Work closely with clients to identify needs and be their Single point of contact "SPOC".
Identify current opportunities from within existing accounts. Ensure a deep enough understanding of clients merchandise needs and deliver the right product for the right event at the right time.
Responsibilities and Duties

Manage multiple accounts and develop positive working relationships with all customer touchpoints.
Drive client retention and satisfaction
Manage customer activity with the Salesforce CRM for maximum efficiency and visibility
Create and enforce plans that will help meet the needs of customers
Build long-term relationships with clients and customers
Work quickly to address and resolve customer issues
Encourage good customer service practices




Create strategies and work with clients to boost their brand
Help promote and maintain a positive company image

Required Experience and Qualifications:

English Proficiency in speaking and writing
Intuitive to customers needs
Solid communication and interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well with others and lead a team
Knowledge of basic excel and basic computer
Must be self-motivated, flexible and able to manage several jobs at one time

Perks:
training, mentoring, health insurance

📌 Relationship Manager Bengaluru
🏢 Recognized
📍 Bengaluru