As a Service Coordinator, you’ll play a vital role in supporting our Global Site Service team and Service Manager. You’ll help plan and coordinate service activities, manage documentation, and ensure outstanding customer service for our clients worldwide.
This role is ideal for someone who thrives in a rapid-paced setting, enjoys working with global teams, and is passionate about delivering operational excellence.
Key Responsibilities ️ Coordination & Scheduling
Assist in planning and scheduling global site service activities
Maintain service and agreement schedules and communicate updates to clients
Support Service Engineers with travel planning and logistics
Administrative Support
Manage technical support case systems and follow-ups
Maintain Service Engineer records (visas, medicals, safety cards, offshore qualifications)
Assist with expense claim approvals and ensure timely job reporting
Prepare billing summaries and maintain compliance in third-party systems (e.g., ISNET)
Monitor and replenish spare inventories for Service Engineers
Administer customer service surveys and feedback processes
Process Improvement & Team Support
Identify gaps in current processes and suggest improvements
Provide general administrative support to the Service team
Collaborate with internal teams to ensure smooth operations
About You Qualifications & Experience
Diploma or BE/BTech in Mechanical, Electrical, or Instrumentation Engineering
3–5 years of experience in service coordination, customer service, or office administration
Experience working with ERP systems (preferably Dynamics AX 2012 / AX 365)
Proficiency in Toggle software.
Skills & Attributes
Strong communication, negotiation, and interpersonal skills
Proficient in MS Office (Excel, Word, Project)
Excellent time management and organizational skills
Attention to detail and problem-solving mindset
Ability to build and maintain client relationships
Motivated to learn about our products and industry
Robust written and verbal English skills
📌 Service Coordinator Ahmedabad (India)
🏢 Mantras2Success
📍 India
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