Company Description The Shalimar Hotel is an exclusive 4-star lifestyle property situated in the elite enclave of South Mumbai. With 60 bespoke rooms and themed suites reflecting distinctive cultural aesthetics, the hotel offers a refined and contemporary hospitality experience. It is a preferred choice for discerning travelers seeking personalized service and comfort in a prime city location. Team members join a professional workplace focused on guest satisfaction, attention to detail, and consistent service excellence.
Role Description This is a full time, on-site Front Office Executive role based in Mumbai. The Front Office Executive will manage reception duties, including welcoming guests, handling check-ins and check-outs, and managing room keys and reservations. The role involves responding to inquiries in person, over the phone, and via email, coordinating with housekeeping and other departments to ensure a seamless guest experience, and maintaining accurate records in the property management system. The Front Office Executive will also address guest concerns, provide local information and assistance, process payments,



and ensure that the lobby and front desk areas remain organized and presentable at all times.
Qualifications
Candidates should possess solid Front Office and Receptionist Duties skills, including handling check-ins, check-outs, reservations, and guest inquiries.
Candidates should possess excellent Communication and Interpersonal Skills to interact effectively with guests, colleagues, and external partners.
Candidates should possess solid Customer Service skills, with a focus on hospitality, problem-solving, and maintaining a professional and courteous demeanor.
Basic computer literacy and familiarity with hotel property management or reservation systems are beneficial.
Previous experience in hotel front office or hospitality operations is preferred.
A diploma or degree in Hospitality Management or a related field is an advantage.
Ability to work in shifts, including weekends and holidays, and remain calm under pressure is required.
Proficiency in English and local languages, with a well-groomed and professional appearance, is expected.

📌 Front Office Executive Mumbai
🏢 The Shalimar Hotel
📍 Mumbai