OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas
Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs
Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Rentokil PCI April 2018 Position Description WL Jan 2019
Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality
Convey special instructions, if any, to technicians to execute the job as per Service
Docket (liaison with Sales colleagues)
Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.




Complete & close customer audit non-conformities (external / internal). Follow up &
implement CAPA at customer site
On Site Documentation: Implementation of SOP, Compliance and closure of audits non-
conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time.
Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure
Identify & resolve Service delivery issues in coordination with the Branch Manager
Conduct daily 10 min stand up meeting & monthly operations meeting
Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.

📌 Operation Executive Ranchi
🏢 Important Business
📍 Ranchi