We are looking for a passionate and well-groomed Guest Service Associate (GSA) to join our Front Office team in a premium hotel workplace. The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring smooth front desk operations, and maintaining the highest standards of hospitality and professionalism.

Key Responsibilities:
Provide a warm, courteous, and professional welcome to all guests
Manage productive check-in and check-out processes
Handle reservations, room allocations, and guest preferences
Anticipate guest needs and deliver personalized service
Address guest queries and resolve concerns promptly and effectively
Coordinate with Housekeeping, Concierge, and F&B; for seamless guest service
Maintain accurate guest records and billing details
Handle cash and card transactions as per hotel standards




Ensure front office area and personal grooming meet premium standards
Promote hotel services and facilities to enhance guest satisfaction

Requirements & Qualifications:
Diploma / Degree in Hotel Management or Hospitality preferred
1–2 years of Front Office experience in a premium/luxury hotel
Excellent communication skills
Presentable, confident, and service-oriented personality
Willingness to work in shifts, including weekends and holidays

Core Competencies:
Guest engagement and service excellence
Strong communication and interpersonal skills
Attention to detail
Problem-solving and complaint handling
Teamwork and coordination

Pay: ₹15,000.00 - ₹17,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Front Office Gsa Munnar
🏢 Blanket Hotel and Resorts
📍 Munnar