We are looking for a well-groomed, confident, and customer-focused Spa Guest Relations Executive (GRE) to join our team in Bangalore. The candidate will be responsible for creating a warm and welcoming experience for guests while supporting the smooth operations of the spa.
Key Responsibilities
Welcome and greet guests with a warm and skilled attitude.
Manage guest appointments, bookings, check-ins, and check-outs.
Explain spa treatments, services, packages, and offers to guests.
Handle guest queries, feedback, and complaints professionally.
Coordinate with therapists and the spa operations team.
Maintain accurate records of bookings and daily transactions.
Promote spa services and achieve upselling and sales targets.
Ensure the reception and guest areas are clean and presentable.
Maintain skilled grooming and hygiene standards.
Ensure excellent guest service and a memorable spa experience.
Follow company SOPs and operational standards.
Candidate Requirements
Excellent communication and interpersonal skills.
Pleasant personality with a customer-service mindset.
Good English communication skills.
Robust grooming and presentation standards.
Basic computer knowledge.
Sales and upselling skills will be an advantage.
Experience in Spa, Salon, Hotel, Hospitality, Retail, or Customer Service is preferred.
Freshers with excellent communication skills may also apply.