Job Title: Customer Service & Sales Operations
Location: GIFT City, Gandhinagar
Function: Customer Service & Sales Operations
Shift: Global business hours (US / UK / Africa) with rotational weekend support About Tata Chemicals
Tata Chemicals Limited is a global, science-led organization delivering sustainable chemistry solutions across multiple geographies. We are driven by innovation, operational excellence, and responsible growth.
Role Overview
In this role, you will act as the key interface between Tata Chemicals and its global customers. You will manage the complete Order-to-Cash (O2C) process for both domestic and export portfolios while working closely with Sales, Supply Chain, Logistics, and Finance teams to ensure service excellence. Key Responsibilities
Manage the complete order lifecycle in SAP, from order entry to invoicing
Serve as the primary point of contact for domestic and export customers
Coordinate with Planning, Logistics, and Distribution teams to ensure on-time deliveries
Handle customer onboarding, pricing, contracts, and master data management




Manage export documentation and compliance requirements (for export roles)
Address customer queries, complaints, and escalations in a timely manner
Support Sales MIS reporting, Salesforce administration, and Finance month-end activities
Drive customer feedback initiatives and continuous service improvement Experience & Qualifications Required
Bachelor’s degree or equivalent relevant experience
4–7 years* of experience in Customer Service / Sales Operations
Specialist: 4–5 years
Senior Specialist: 6–7 years
Experience in B2B manufacturing (Chemical industry preferred)
Robust exposure to SAP Order Management and Billing
Knowledge of export documentation processes (for export portfolio roles)
Salesforce knowledge is an added advantage
Excellent communication skills in English
Willingness to work in global shifts and provide weekend support on rotation Key Skills
Customer-centric | Detail-oriented | Analytical mindset | Robust communication | Multitasking | Team-oriented approach

📌 Sapc Gandhinagar
🏢 r3 Consultant
📍 Gandhinagar