Roles and Responsibilities
Actively manage a broad range of key / premium / high value clients and maximize revenue and profitability for FIT business.
Evaluate existing and potential recent clients to identify growth opportunities to drive revenue.
Plan and implement sales strategy for driving growth for FIT.
Consistently achieve the assigned FIT sales targets - On volumes and margins
Responsible to provide highly customized solutions to clients & demonstrate how these solutions align with the customer requirements.
Responsible to grow the FIT market for the organization on a yearly basis.
Responsible to ensure zero defect service delivery.
Responsible for maintaining up-to-date knowledge of our products, destinations, industry trends and competitor offerings.
Responsible for maintaining accurate customer and sales records in the CRM tool and ensure overall adherence to our systems & process.
Handling all the operational issues, including customer grievances & resolving them timely.
Coordinate with clients with respect to collection of payments & settlements.
To ensure smooth coordination with accounts team for end-to-end file handling and closure
Ideal Candidate Should be :
Graduate in any stream + Post Graduation / Diploma in Travel & Tourism
Minimum 4+ years of experience managing FIT portfolio.
Robust communication skills, adept problem-solving abilities, and a talent for customer centricity.
Passion for delivering consistent quality and a flair for resolving complex challenges.