Key Responsibilities:
Manage customer relationships throughout the service process.
Handle customer complaints and ensure timely resolution.
Conduct post-service follow-up calls and collect customer feedback.
Monitor Customer Satisfaction Index (CSI) and implement improvement actions.
Coordinate with Service Advisors and the Workshop team to enhance customer experience.
Ensure adherence to manufacturer CRM and service standards.
Prepare daily, weekly, and monthly CRM reports.
Support customer retention and loyalty initiatives.
Skills Required:
Excellent communication and interpersonal skills.
Robust customer handling and conflict resolution abilities.
Knowledge of dealership service operations.
Proficiency in MS Office and CRM systems.
Valuable analytical and reporting skills.
Preferred:
Experience in an authorized automobile dealership.
Immediate joiners preferred.
Ability to work effectively with cross-functional teams.