Number of Positions:

: 2

Primary Skills:

: POSTGRESQL,JAVA SPRING BOOT,INCIDENT MANAGEMENT,REST APIS

Job Description:

Role Summary
Own end-to-end production stability — from hotfix delivery to root-cause closure. Serve as the final escalation point for critical incidents, with deep system knowledge to diagnose fast and ship protected fixes under pressure.

Key Responsibilities
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.
Code & Patch Delivery: Write, review, and deploy targeted hotfix code to production-grade quality standards.
RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes.




Runbooks & SOPs: Maintain and improve operational runbooks for known failure patterns.

Must-Have

Valuable to Have
Java / Spring Boot or equivalent backend stack
SQL — complex query debugging, execution plan analysis
Log analysis — <>
REST API troubleshooting & integration debugging
Git-based hotfix & branching workflows
Linux / bash — process, memory, I/O diagnostics
Incident & change management (ITIL awareness)
Cloud infra basics — Azure / AWS monitoring tools
Microservices & event-driven architecture (ASB / Kafka)
Container platforms — Docker / Kubernetes
CI/CD pipelines — GitHub Actions / Jenkins
Performance profiling & thread-dump analysis
APM tools — Dynatrace, Recent Relic, App Insights
Payment domain / PCI compliance awareness
Scripting — Python or shell for automation

📌 Support Engineer Project Lead Coimbatore (India)
🏢 KG Information Systems
📍 India