we are looking for a confident and enthusiastic Telecaller to handle inbound and outbound calls, generate leads, and provide excellent customer support. The ideal candidate should possess solid communication skills, a customer-focused attitude, and the ability to build positive relationships with clients.
Key Responsibilities
Make outbound calls to prospective customers and follow up on inquiries.
Handle inbound calls professionally and provide accurate information about the company's products and services.
Generate and qualify leads through telecalling.
Schedule appointments or meetings for the sales team when required.
Maintain customer records and update call details in the CRM or database.
Follow up with existing customers to ensure satisfaction and encourage repeat business.
Address customer queries and resolve concerns promptly.
Meet daily and monthly call and lead generation targets.
Requirements
Any Bachelor's Degree.
Minimum 1 year of experience as a Telecaller, Customer Support Executive, or similar role.
Excellent verbal communication skills in Tamil. Knowledge of English will be an added advantage.
Valuable interpersonal and convincing skills.
Basic computer knowledge and familiarity with MS Office or CRM tools.
Positive attitude and willingness to achieve targets.
Preferred Skills
Excellent communication
Customer handling
Lead generation
Follow-up and negotiation
Active listening
CRM/Data entry
Time management