Manage large amounts of outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize prospects to up sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Previous experience in a customer support role.
Robust phone and verbal communication skills along with active listening.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
📌 Bpo Voice Process Executive Coimbatore
🏢 Important Business
📍 Coimbatore
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