Requirements
Graduate in any discipline
5–10 years of relevant experience
Previous experience as a Customer Relationship Executive (CRE) or in Customer Service Support, preferably in a Facility Management company
Good communication
Proficient in MS Word, MS Excel, and email writing
Solid coordination and follow-up skills
Customer-focused with a professional attitude.
Key Responsibilities:
Provide customer service support and resolve client queries
Coordinate with operations and housekeeping teams for smooth service delivery
Handle customer complaints and ensure timely resolution
Maintain customer records and prepare reports using MS Office
Draft and respond to emails professionally
Follow up with clients to ensure service satisfaction
Support daily administrative and customer service activities