Job Description:
• Calling the customers to remind their due date of the installment.
• Tracing the customers if we couldn’t find them on the provided contact number.
• Reminder calls to delinquent customers who failed to make the EMI payment.
• Explain the consequences to customers of not paying on time.
• Follow up with the customers till the payment is received.
• Escalating irregular cases to supervisor and seeking help in closing them.
• Streamline the Payment Collection Process.
• Ensure that all details of the calls & updates on collections are updated on the system as per the process.
📌 Team Leader Chennai
🏢 Important Company of the Sector
📍 Chennai
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