Pawspace.

3+ years in operations, field team management, service delivery, provider/vendor management or customer operations.

Key Responsibilities
Own daily service delivery across dog training, boarding, sitting, host/sitter onboarding and pet taxi services.
Manage 15+ trainers, groomers and other service providers for allocation, productivity, follow-ups and completion tracking.
Ensure all scheduled orders/sessions are fulfilled for the day with minimum delays, cancellations or unresolved escalations.
Oversee onboarding, verification, activation and performance management of hosts, sitters, trainers and service partners.
Handle customer escalations, provider escalations, reschedules, service failures and quality concerns with ownership.
Track provider performance, service quality, customer feedback,



SLA adherence and repeat issues.
Create daily and weekly reports for bookings, completions, cancellations, pending tasks, escalations and upsell prospects.
Improve operational SOPs, reduce service gaps and work with sales/founder/core team to strengthen city-wise execution.
Coach executives/service coordinators where required and ensure consistent follow-up discipline across the team.

Potential incentive up to ₹15,000 per month based on upsell performance and achievement.

Pay: ₹40,000.00 - ₹50,000.00 per month

Advantages:
Provident Fund

Work Location: In person

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