Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Participate in Internal & External Calibrations
Manage Knowledge Check for Current Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-
Very Robust written and verbal communication skills (English)
Customer/ Client Handling Skills
Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile-
Graduate
Min 1 years’ experience as a Trainer (Mandate)
Solid understanding of and experience in product training in domestic / International BPO domain

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Process Trainer Kolkata
🏢 Woodrock Infotech
📍 Kolkata