We are seeking a highly empathetic and solution-oriented Customer Service Representative to join our team. The ideal candidate will be adept at handling customer inquiries and issues primarily through chat channels, providing exceptional service and addressing the pain points and concerns of our global customers ensuring their satisfaction and loyalty.
Job Responsibility
Respond to inquiries via email, chat, and social media. Resolve complaints and issues promptly. Knowledge of CRMs like Zendesk, Zoho, and others. Provide accurate product and service information. Process orders, returns, and exchanges. Investigate and resolve complaints. Escalate issues when necessary. Follow up with customers for resolution. Maintain records of customer interactions. Update customer information in the database. Prepare customer feedback reports. Communicate effectively to resolve customer needs. Collaborate with team members and departments.
Educational Requirement
Any Graduate
Excellent English Communication skill ( Verbal Efficiency)
Basic computer knowledge - (MS Word and MS Excel Efficiency)
Internet Savvy (Efficiency)
Email (Efficiency)
Valuable Knowledge about Social Media (Preferred)
Experience Requirement
Fresher
Additional Requirement
Age 22 to 32 years
Both males and females are allowed to apply
Male Candidates must be comfortable in Night shift
Excellent communication skills
Ability to work methodically and meet deadlines
Team spirit; robust communication skills to collaborate with clients and other team members
Good time-management skills
Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable
Candidates, belonging from a CBSE or ICSE background will be given preference
Others Perks
Free training
Direct employment
On-time salary
Paid Leave
Night shift bonus
Performance bonus
Jobs Information
Company Name
Cybertoss Pvt Ltd
Job Category
CUSTOMER SUPPORT
Job Position
Customer Support Representative
Job Type
full time
Salary
₹8000 - ₹12000 (Stipend)
Location
Serampore, Hoogly
Deadline
31 Dec 2026
📌 Customer Support Representative Shrirampur
🏢 Cybertoss
📍 Shrirampur
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