As the Front Office Manager, you will oversee all front-of-house operations, including the front desk, concierge, and bell desk. Your primary goal is to ensure that every guest experiences the resort's signature Goan hospitality from check-in to check-out
Key Responsibilities
Team Leadership: Supervise, train, and mentor Front Office staff (Associates, Executives, and Duty Managers) to maintain high service standards and grooming levels.
Guest Relations: Act as the primary point of contact for VIP guests and handle escalated complaints or special requests to ensure maximum satisfaction.
Operational Management: Oversee daily check-in/check-out processes, room assignments, and reservations.
Inter-departmental Coordination: Work closely with Housekeeping to ensure room readiness and with Maintenance for any immediate room issues.
Financial & Administrative:
Manage the departmental budget, monitor occupancy rates, handle billing disputes, and prepare monthly reports on bookings and guest feedback.
Safety & Compliance: Enforce all hotel safety, emergency, and cash-handling procedures
Perks:
Cell phone reimbursement
Food provided
Provident Fund
Advantages:
Cell phone reimbursement
Food provided
Provident Fund
Ability to commute/relocate:
Colva, Goa: Reliably commute or planning to relocate before starting work (Required)
Experience:
Front desk: 6 years (Required)
Hotel: 6 years (Required)
Work Location: In person
Pay: ₹30,640.67 - ₹37,962.32 per month
Perks:
Food provided
Paid sick time
Paid time off
Provident Fund