Job Title: Front Office Manager

Company: Retro Aviation
Location: Kannur, Kerala
Employment Type: Full time

About the Role

Retro Aviation is looking for a qualified, energetic, and customer-focused Front Office Manager to lead our front office operations. The ideal candidate will ensure a welcoming experience for students, parents, and visitors while efficiently managing admissions support, enquiries, and administrative coordination.

Key Roles & Responsibilities
Manage the day-to-day operations of the front office.
Welcome and assist students, parents, and visitors in a professional manner.
Handle walk-in enquiries, phone calls, WhatsApp messages, emails, and website enquiries.
Guide prospective students regarding courses and admission procedures.
Coordinate admission appointments and counselling schedules.
Maintain student enquiry records and update the CRM/database.
Supervise front office executives and ensure excellent customer service.
Coordinate with the Placement, Marketing, Academic, and Accounts departments for smooth operations.
Ensure proper documentation and filing of student records.
Prepare daily, weekly, and monthly enquiry and admission reports.




Monitor front office inventory, stationery, and housekeeping requirements.
Maintain reception area cleanliness and professional presentation.
Handle complaints and resolve visitor concerns professionally.
Support event coordination, seminars, orientation programs, and campus activities.
Follow up with prospective students to improve admission conversions.
Ensure adherence to institute policies and standard operating procedures (SOPs).

Required Qualifications
Bachelor's Degree in any discipline.
Experience in Front Office, Administration, Customer Relations, or Education Management is preferred.
Experience in educational institutions is preferred.

Required Skills
Excellent communication skills in English and Malayalam (Hindi is an added advantage).
Solid interpersonal and customer service skills.
Leadership and team management abilities.
Positive organizational and multitasking skills.
Proficiency in MS Office (Word, Excel, PowerPoint).
Professional appearance and positive attitude.
Ability to work under pressure and meet deadlines.

Work Location: In person

📌 Front Office Manager Kannur
🏢 Retro Aviation
📍 Kannur