About the Role
Vetic is looking for a proactive and customer-focused Experience Manager who will ensure a seamless and exceptional experience for pet parents visiting our clinics. The role involves managing customer interactions, resolving on-ground concerns, and maintaining high service standards to deliver an outstanding clinic experience.

Key Responsibilities
Act as the primary point of contact for pet parents visiting the clinic.
Ensure a smooth and positive customer journey from entry to service completion.
Handle face-to-face customer queries, concerns, and service-related complaints professionally.
Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services.
Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution.




Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction.
Collect and analyze customer feedback to identify areas of service improvement.
Support clinic operations in maintaining service quality and productive customer flow.

Pay: ₹20,465.06 - ₹50,015.80 per month

Perks:
Health insurance
Leave encashment
Life insurance
Provident Fund

Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
What is your current CTC ?

Experience:
Front desk management: 1 year (Preferred)

Work Location: In person

📌 Front Desk Manager Mumbai
🏢 Vetic
📍 Mumbai