Job Description:
We are seeking a highly skilled and motivated Senior Support Lead to join our energetic team.
The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced environment.

Job Title: Senior Support Lead
Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization.
Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving.
Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence.

Key Responsibilities:
Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications.
Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions.
Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices.
Develop and maintain documentation of support processes, workflows, and standard operating procedures.




Analyze support metrics and service level agreements (SLAs) to track performance, identify areas for improvement, and execute corrective actions as needed.
Work closely with product and development teams to understand current features and enhancements, ensuring support readiness and effective communication to users.
Provide technical expertise in MuleSoft, assisting clients in navigating integration challenges and optimizing usage.
Stay current with industry trends and regulatory requirements within the banking sector to better inform support strategies.

Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
Minimum of 7 years of experience in a technical support role, with at least 3 years in a leadership or senior capacity.
Strong expertise in MuleSoft (certifications preferred) and its integration capabilities.
Solid understanding of banking operations, regulatory requirements, and industry best practices.
Proven experience working in an Agile workplace, with practical knowledge of Scrum and Kanban methodologies.
Excellent problem-solving skills with a keen attention to detail.

📌 Assistant Manager Pmo Mumbai
🏢 Coforge
📍 Mumbai