EPR Compliance | Client Servicing & Coordination Climeto Sustainable Services (CSS) | Indore (WFO) | Full time | 2–5 Years Experience
About Us CSS is an environmental compliance consultancy managing EPR obligations for 200+ clients across six waste streams — Plastic, E-Waste, Battery, Tyre, Used Oil and ELV — including CPCB/SPCB registrations, filings and annual returns.
Role Summary Single point of contact between our clients and our internal Operations team. The objective is easy: no client should ever have to ask us for an update. This is a communication-driven role, not a data-entry role.
Key Responsibilities
Own an assigned client portfolio; maintain a structured, proactive communication cycle with each client.
Share regulatory updates, deadline reminders and work status with clients before they ask.
Explain to clients what data/documents are required, why, and in what format — and follow up until received.
Perform a first-level completeness check on client inputs before handing them to Operations.
Capture client requirements and queries accurately and route them to the concerned Operations member; follow up internally till closure.
Maintain assignment trackers, communication logs and periodic status reports / MoMs.
Flag at-risk assignments and approaching statutory deadlines to management in advance.
Maintain assignment/project wise status for reporting to top management. As and when asked.
Key Result Areas Communication discipline | Data collection turnaround | Query resolution time | Accuracy of trackers & reports | Client satisfaction and retention
Requirements
Graduate in any discipline. MBA / PG preferred.
Excellent verbal communication in English and Hindi; confident on client calls.
Strong written English — able to draft skilled emails and reports independently.
Strong follow-up discipline, ownership and attention to detail.
Proficiency in MS Excel, Word and Outlook; ability to manage multiple clients simultaneously.
Good to have: exposure to EPR / regulatory / audit / compliance domain; experience with CRM or project management tools.
What We Offer
Required training & support for this role.
Exposure to India's growing environmental compliance sector, direct relationships with reputed corporate clients, structured training on EPR regulations, and a clear growth path to Senior Executive / Manager – Client Servicing.