We are looking for a Customer Relations Executive to build and maintain positive relationships with customers. The ideal candidate will handle customer enquiries, resolve complaints, provide product or service information, and ensure a high level of customer satisfaction.
Responsibilities
Respond to customer enquiries via phone, email, chat, or in person.
Resolve customer complaints promptly and professionally.
Maintain accurate customer records and update CRM systems.
Requirements
Bachelor's degree or equivalent qualification (preferred).
0–3 years of experience in customer service or customer relations (freshers may be considered depending on the role).
Excellent verbal and written communication skills.
Robust problem-solving and conflict-resolution abilities.