We are looking for a friendly and customer-focused Customer Care Executive to manage customer interactions in our showroom. The role involves assisting walk-in customers, handling inquiries, and ensuring a smooth and satisfying customer experience.

Key Responsibilities

Customer Interaction
Greet and assist walk-in customers in a skilled and courteous manner
Understand customer requirements and guide them to suitable products/services
Provide accurate information about products, pricing, and offers

Customer Support
Handle customer queries, complaints, and feedback efficiently
Follow up with customers regarding inquiries, orders, or services
Maintain positive customer relationships and ensure satisfaction

Sales Support
Support the sales team in closing deals
Assist in billing coordination and order processing
Maintain records of customer interactions and sales details





Showroom Management
Ensure showroom cleanliness and product display standards
Keep track of inventory availability and inform relevant teams
Assist in visual merchandising and promotions

Requirements
Minimum qualification: Degree (any field)
Prior experience in customer service or showroom sales preferred
Strong communication and interpersonal skills
Basic computer knowledge (MS Office, billing software)
Presentable personality and customer-oriented approach

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Paid time off

Experience:
Customer support: 1 year (Preferred)

Work Location: In person

📌 Customer Care Executive Kozhikode
🏢 Gratis Group of Companies
📍 Kozhikode