Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP FI CO Finance
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.
Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business needs.
Mentor junior team members to enhance their technical and problem-solving skills.
Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
Must To Have Skills: Proficiency in SAP FI CO Finance.
Robust analytical and problem-solving abilities related to financial modules within enterprise resource planning systems.
Experience in troubleshooting and resolving complex issues in financial and controlling applications.
Ability to work with cross-functional teams to understand business requirements and translate them into technical solutions.
Familiarity with system monitoring tools and incident management processes to ensure timely resolution of issues.
Excellent communication skills to effectively interact with technical teams and business users.
Additional Information:
The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.
This position is based at our Mumbai office.
A 15 years full time education is required.