Job Title: Customer Support & Order Management Executive

Location: Tiruppur

Key Responsibilities
Manage customer inquiries through Instagram, WhatsApp, and phone calls.
Respond to customer messages promptly and professionally.
Guide customers regarding products, pricing, and order details.
Create and confirm customer orders.
Coordinate with the production team for order processing.
Prepare invoices and arrange dispatch for completed orders.
Track shipments and provide delivery updates to customers.
Maintain daily stock records and update inventory.
Monitor stock availability and inform the team when replenishment is required.
Coordinate with courier and transport partners for timely dispatch.
Maintain order records, customer details, and dispatch reports.
Ensure smooth communication between customers, production, and dispatch teams.

Requirements




Valuable communication skills in Tamil (English is an added advantage).
Basic knowledge of MS Excel / Google Sheets.
Familiarity with Instagram, WhatsApp Business, and social media handling.
Valuable organizational and time management skills.
Ability to multitask and work in a quick-paced environment.
Prior experience in customer support or order management is preferred but not mandatory.

Preferred Skills
Strong customer service attitude.
Attention to detail.
Basic computer knowledge.
Ability to handle multiple orders efficiently.
Team player with a positive attitude.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Office Admin Tiruppur (India)
🏢 Tiruppur Garments
📍 India