Key Responsibilities
Welcome guests in a friendly and skilled manner.
Manage reservations, walk-ins, and waiting lists.
Escort guests to their tables and provide menus.
Coordinate seating to balance server sections.
Answer telephone calls and respond to guest inquiries.
Provide accurate wait-time estimates.
Handle special requests (birthdays, anniversaries, accessibility needs).
Keep the reception area, menus, and host stand clean and organized.
Assist in resolving guest concerns and escalate issues when necessary.
Thank guests as they leave and invite them to visit again.