Description
Job Summary:

Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries

Key Responsibilities:

Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation) Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions Liaises with internal production, planning & materials teams to ensure prompt,



accurate and timely order throughput including achievement of financial targets Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization: develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices Supports customer visits Participates in continuous improvement projects

Responsibilities
Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a transparent understanding of the unique needs of different audiences.

Customer focus

📌 Team Leader-Order Expediting North America (Pune)
🏢 Cummins
📍 Pune