Description
Key Responsibilities Service Improvement & Performance Management
Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends.
Fault Analysis & Troubleshooting
Perform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends.
Incident & Problem Management
Drive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.
Network Optimization
Identify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning.
Coordination & Stakeholder Management
Work with field teams, engineering teams, and vendors (Tejas, Nokia, ECI).



Provide updates to stakeholders.
Automation & Reporting
Prepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable.
Required Skills
Robust knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools.
Qualifications
Bachelor’s degree in Electronics, Telecommunications, Electrical, or related fields.
Experience
1-2 years in NOC operations or transport network support.
KPIs
Reduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness.
Certifications
ITIL Foundation, CCNA/CCNP (optional).

📌 Team Member-SIP (Bengaluru)
🏢 Tata Teleservices
📍 Bengaluru