• Experience in Nutanix Performance Monitoring and Performance Chart.
• Experience in VMware vSphere products.
• Basic understanding of DHCP, DNS and Active Directory.
• Basic knowledge of Linux Operating Systems.
• Basic knowledge of Physical Network and Storage technologies.
Key Responsibilities:
• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community
forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex
issues.
• Maintain quality on case doc