Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their property
events have a seamless turnover from sales to service back to sales. Recognizes
opportunities to maximize revenue opportunities by up-selling and offering
enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related skilled area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; at least 1
year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures,
collaborating with other employees,
and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.
• Manages group room blocks and meeting space for average to large-sized
assigned groups.
• Identifies operational challenges associated with his/her group and determines
how to best work with the property staff and customer to solve these challenges
and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and
event design.
• Acts as liaison between field salesperson and customer throughout the event
process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process
as necessary.