We are looking for a skilled Operations Administrator with 4 to 6 years of experience in SaaS application administration and operational support. The candidate will be responsible for managing and supporting Agile and collaboration platforms such as Jira, Confluence, and Rally (CA Agile Central).
The ideal candidate should have hands-on experience in platform administration, workflow configuration, user support, reporting, and integrations while ensuring platform stability, governance, and performance.
Key Responsibilities
SaaS Platform Administration
Administer and support SaaS-based platforms including:
Jira
Confluence
Rally (CA Agile Central)
Configure and customize applications based on business and operational requirements.
Support platform maintenance activities, upgrades, and feature enhancements.
Ensure platform reliability, availability, and performance.
Jira Administration
Configure and maintain:
Projects
Workflows
Issue types
Screens and schemes
Dashboards and filters
Manage user roles, permissions, and access controls.
Support Scrum and Kanban board configurations.
Troubleshoot Jira-related issues and support end users.
Confluence Administration
Manage Confluence spaces, templates, pages, and permissions.
Support documentation and knowledge management activities.
Maintain integrations between Jira and Confluence.
Ensure governance and content organization standards are followed.
Rally (CA Agile Central) Support
Support Rally projects, workspaces, and Agile artifacts.
Assist Agile teams with backlog and sprint management activities.
Provide dashboard and reporting support.
Maintain user access and configuration settings.
Operations & User Support
Provide L2 support for platform-related incidents and service requests.
Troubleshoot issues, perform root cause an