The Real Time Coordinator (RTC) will be responsible for coordinating and
overseeing real-time operational support activities related to drilling and
industrial data monitoring environments. The role includes managing
communication between operations teams, customers, rig personnel, and technical
support teams to ensure uninterrupted real-time data services and timely
incident resolution.

The Real Time Coordinator will play a critical role in ensuring operational
continuity, service quality, escalation management, and effective coordination
across 24/7 support operations.

Responsibilities

* Coordinate real-time operational support activities for assigned drilling
rigs and customer environments.
* Monitor overall health and status of real-time data acquisition and
visualization systems.
* Ensure continuous operational coverage and timely response to incidents or
service interruptions.
* Coordinate shift activities and ensure smooth handover between support
teams.
* Act as the primary coordination point during operational incidents and data
outages.




* Manage and track incident tickets through resolution.
* Escalate critical operational issues to appropriate technical or management
teams.
* Ensure timely communication and status updates to stakeholders and
customers.
* Interface with customer representatives, rig personnel, drilling teams, and
technical support groups.
* Conduct operational follow-ups and provide regular service status updates.
* Support customer meetings, operational reviews, and reporting activities.
* Coordinate with Real Time Data Administrators and technical teams to ensure
data quality and system availability.
* Monitor data flow interruptions and ensure timely corrective actions.
* Support coordination of system maintenance, upgrades, and planned downtime
activities.
* Prepare operational reports, shift summaries, incident reports, and KPI
tracking documents.
* Maintain operational logs, escalation records, and service documentation.
* Support

📌 Real Time Coordinator (India)
🏢 NOV
📍 India