Key Responsibilities
Receive, log, and track tenant requests through phone, email, or ticketing systems.
Coordinate with maintenance, facilities, and property management teams to resolve tenant concerns.
Follow up with tenants regarding the status and completion of requests.
Maintain accurate records of tenant communications and service requests.
Ensure service level agreements (SLAs) are met for request resolution.
Escalate urgent or unresolved issues to the appropriate department.
Prepare reports on tenant requests, response times, and resolution status.
Assist in tenant onboarding and provide information regarding property policies and procedures.
Maintain a high level of customer satisfaction through qualified communication.

Required Qualifications
Bachelor's degree in any discipline.
1–3 years of experience in customer service, property management, facility management, or a related field.
Excellent verbal and written communication skills.
Solid organizational and problem-solving abilities.
Proficiency in MS Office (Excel, Word, Outlook).
Ability to handle multiple requests and prioritize tasks effectively.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Talent Acquisition Executive Ghaziabad
🏢 RVM CONSULTANCY
📍 Ghaziabad