Job Title: Senior Front Office Executive

Location: Chennai
Experience: 4+ Years (Hotel Industry experience is mandatory)
Employment Type: Full time

Job Summary

We are seeking a highly professional, well-groomed, and customer-focused Senior Front Office Executive to join our team. The ideal candidate should have a minimum of 4 years of front office experience in the hotel industry, with a proven ability to manage front office operations, deliver exceptional guest experiences, and lead by example. The role requires excellent communication, problem-solving, and organizational skills to ensure smooth day-to-day front office operations.

Key Responsibilities
Welcome guests with a warm, courteous, and skilled attitude, ensuring an exceptional first impression.
Manage guest check-ins, check-outs, reservations, and room allocations efficiently.
Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
Supervise and coordinate daily front office operations to ensure seamless guest service.
Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to enhance the guest experience.
Maintain accurate guest records, billing, and front office documentation.
Process payments, invoices, and financial transactions accurately.




Assist with concierge services, travel arrangements, and guest assistance as required.
Ensure the reception area is maintained to the highest standards of cleanliness and presentation.
Support the training and mentoring of junior front office staff and promote adherence to hotel service standards.
Prepare daily reports and ensure compliance with operational policies and procedures.

Qualifications
Bachelor's degree in any discipline.
Minimum 4 years of Front Office experience in the hotel industry (Mandatory).
Strong communication skills in English and Tamil; knowledge of additional languages is an added advantage.
Excellent customer service, leadership, organizational, and multitasking abilities.
Proficiency in MS Office (Word, Excel, Outlook) and hotel property management systems (PMS) is preferred.
Professional appearance with a pleasant personality and robust interpersonal skills.

Note: Only candidates with relevant hotel industry experience of 4 years or more will be considered.

Pay: Up to ₹50,000.00 per month

Experience:
Hotel industry: 4 years (Preferred)

Location:
Chennai, Tamil Nadu (Preferred)

Work Location: In person

📌 Senior Front Office Receptionist Chennai
🏢 RWD
📍 Chennai