Role Overview:
As a Domestic Inside Sales Executive, you will engage with high-intent leads across India, guide parents through the purchase journey, and maximize customer lifetime value through strategic upselling and cross-selling. Based at our Mumbai headquarters in Santacruz, you will be part of a high-energy team driving the company’s core revenue growth.
Key Responsibilities:
Lead Engagement & Conversion
Connect with inbound leads via calls, WhatsApp, and email
Understand customer needs through effective questioning and consultation
Convert prospects into paying customers for flagship courses
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning products to existing customers
Drive repeat business and achieve monthly revenue targets
Product Mastery
Develop in-depth understanding of curriculum, pedagogy, and learning outcomes
Communicate value propositions confidently through consultative selling
Pipeline Management
Maintain accurate records in CRM systems
Track follow-ups, deal stages, and daily activity metrics
Ensure timely updates and reporting
Customer Experience
Deliver a seamless and positive customer experience
Address queries with empathy and provide effective solutions
Coordinate with internal teams for issue resolution
Requirements:
Solid communication and interpersonal skills
Sales-driven mindset with target orientation
Ability to build rapport with parents and understand their needs
Prior experience in inside sales/EdTech is an added advantage