We are looking for a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, and maintaining solid customer relationships.
Key Responsibilities:
Make outbound calls to potential and existing customers.
Handle inbound calls and respond to customer queries professionally.
Explain products/services and persuade customers to make purchases or book appointments.
Maintain a record of calls and customer information in the database.
Follow up with leads and ensure customer satisfaction.
Achieve daily/weekly/monthly call and sales targets.
Requirements:
Proven experience as a telecaller, customer support executive, or similar role (preferred).
Excellent communication and interpersonal skills.
Good command of Hindi/English (or regional language as required).
Ability to convince and negotiate with customers.
Basic computer knowledge and familiarity with CRM systems.
Solid organizational and time-management skills.
Qualifications:
Minimum: 10+2 (Higher Secondary) or equivalent.
Graduation is a plus.