Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage post-sales customer relationships and ensure a seamless home-buying experience. The ideal candidate will coordinate with internal departments, handle customer queries, and ensure timely completion of documentation and project milestones.

Key Responsibilities
Act as the primary point of contact for customers after the sales closure.
Manage customer onboarding, booking documentation, agreements, and payment follow-ups.
Coordinate with Sales, Finance, Legal, Projects, and Banks to ensure smooth customer service.
Address customer queries, concerns, and complaints professionally and ensure timely resolution.
Maintain accurate customer records and update the CRM system regularly.
Track payment schedules and follow up on pending collections.
Coordinate registration, possession, and handover processes.
Prepare customer reports, MIS, and status updates for management.
Ensure compliance with company policies and regulatory documentation.
Build and maintain solid customer relationships to enhance customer satisfaction.

Required Skills
Strong communication and interpersonal skills.




Excellent customer relationship management abilities.
Knowledge of CRM software and Microsoft Office (Excel, Word).
Solid coordination, problem-solving, and organizational skills.
Ability to handle multiple customers and tasks simultaneously.
Attention to detail and documentation accuracy.

Qualifications
Bachelor's degree in any discipline.
2–4 years of experience in CRM within the real estate industry (Residential projects preferred).

Preferred Candidate Profile
Experience in post-sales customer service and documentation.
Familiarity with registration, possession, loan coordination, and collection processes.
Ability to work in a quick-paced environment while maintaining high customer satisfaction.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
REAL ESTATE CRM : 2 years (Required)

Language:
English (Required)

Willingness to travel:
50% (Preferred)

Work Location: In person

📌 Crm Manager Bengaluru (India)
🏢 Binary Ventures
📍 India