Key Responsibilities:
Plan, manage, and monitor all service operations for LiuGong construction equipment.
Deploy service engineers efficiently and ensure timely customer support.
Coordinate with Service Engineers, Warranty Administration, Spare Parts Department, and Branch Teams for smooth service execution.
Ensure maximum machine uptime and high customer satisfaction.
Review and monitor pending service calls, warranty claims, spare parts availability, and machine breakdowns.
Plan and execute preventive maintenance, service campaigns, and product improvement activities.
Conduct regular review meetings with service engineers, warranty staff, and spare parts personnel.
Monitor service KPIs, maintain service records, and ensure adherence to company SOPs.
Build solid customer relationships by resolving complaints promptly and professionally.
Lead, motivate, and develop the service team to achieve departmental targets.
Key Skills:
Robust leadership and team management.
Excellent customer handling and problem-solving skills.
Knowledge of hydraulic, engine, and construction equipment systems.
Planning, coordination, and execution abilities.
Good communication and reporting skills.
Pay: ₹25,000.00 - ₹45,000.00 per month
Perks:
Cell phone reimbursement
Food provided
Internet reimbursement
Work Location: Hybrid remote in Belagavi District, Karnataka
📌 Services Manager Belagavi
🏢 Gokul Power Services
📍 Belagavi
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